RDB Star Rating was founded in 1997, with the mission of improving and managing the quality of residential care across the UK. Over twenty years later, we have established ourselves as a benchmarking scheme in the care sector and have helped raised standards of care in countless residential care facilities. With the number of care homes across the UK choosing to participate in an RDB Star Rating, we’d like to take the opportunity to explain how our in-depth assessment process works.
As an additional inspection to the regulatory Care Quality Commission (CQC), an RDB Star Rating allows visitors, residents and staff to see, at a glance, how the care home is performing. Our annual assessments, conducted through an array of interviews and questionnaires, provide valuable insights to the residential home’s management. Our assessment process is very thorough, but quite simple:
1. Registration
We send an expression of interest form to your home and, once acknowledged, we will send a registration pack along with an invoice and a contract for you to sign. On receipt of the completed documents and payment, we will arrange an assessment date.
2. Preparation
A participant’s workbook is sent to the home for management to complete, either in hard copy or online, and is given to the assessor on arrival. We also send out questionnaires for residents and staff to complete before the visit.
3. Assessment
The assessment takes between two to five days to complete, depending on the size and category of care within the home. During our visit we will assessing over 200 care standards, with between 10-16 items of evidence collected during the interviews with management, staff and residents.
4. Report
After the assessment, an in-depth report is produced to highlight both strengths and areas for improvement. Included in the report is the home’s star rating (between two to five stars), graphical feedback, survey and questionnaire results, and the assessor’s comments. The home will then receive a certificate and plaque to proudly display their rating.
Our comprehensive assessments have come to be recognised as a reliable symbol of quality across the UK. By undertaking a residential assessment that complements the mandatory inspections, your care establishment is ready to prove its high-quality standards. Not only does this help with your marketing and advertising campaigns, but it empowers those looking for care facilities to make a more informed decision. Contact us today to begin the inspection process for your residential care home on 01273 411811or email us at rdb@rdbstar-rating.com
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Testimonials
Drive up quality in service provision
Once again a beneficial visit, good input and advice where necessary to make the service better
Alma Green Residential Care Home
Very Professional and Thorough
The Assessor was very professional and thorough. They were very calming to our residents and staff.
Arranmore Park Rest Home
Drive up quality in service provision
"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."
Ashville House
Polite and Courteous
Inspections are always daunting but I found the CQA to be polite and courteous at all times and easy to speak with
Astune Rise Care Home
Drive up quality in service provision
"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."
Blackpool City Council
Extremely Helpful
"We place great value on the work that you do and find the review extremely helpful to our work in terms of quality control and improvement. It is a great opportunity to reflect on the changes we have made and how the service is evolving. Nothing stands still."
Bushell House
Forefront of Measuring Quality
"RDB Star Rating has been at the forefront of measuring quality in residential care services for many years. The news that this excellent scheme has been accredited by UKAS, gives the general public and care providers an independently accredited view of quality. At a time when the quality of care services is constantly being scrutinised, RDB Star Rating is an independently accredited and universally acclaimed mark of quality."
Professor Martin Green, Chief Executive of Care England
Drive up quality in service provision
LCA has had a long association with RDB Star Rating and continues to promote its benefits to providers. Quality in care is not something owned by public and quasi-public bodies with an inspection/quality monitoring role to be imposed externally. It is something which is at the heart of a provider’s commitment to delivering quality care and support throughout the organisation. It gives a provider ownership of their quality processes. RDB Star Rating is an excellent means for a provider to make their commitment to quality visible and measurable
Paul Simic, Lancashire Care Association
Real Improvement In Quality
I see the quality of care provision in our authority steadily improving year on year - it's measurable and audited by an independent source and demonstrates a real improvement in the quality of life for the people in residential care - and that is what we are all here to achieve
Redcar and Cleveland Borough Council
Integral Part of Quality Assurance
We have taken part in the RDB assessments for the last few years and now it has become an integral part of our annual quality assurance cycle. The company, residents and their families are given the re-assurance that we are providing and delivering ‘quality’ care and services, which have been assessed by an independently accredited third party
Rough Lee Care Home
Raising the quality of life
Working with RDB over several years had made a significant contribution to raising the quality of life for so many people who live in residential care in Wigan. We have worked with home owners and managers who are committed to improving standards and providing value for money
Wigan Metropolitan Borough Council
