Fire Training Manual

Drive up quality in service provision

Once again a beneficial visit, good input and advice where necessary to make the service better

Very Professional and Thorough

The Assessor was very professional and thorough. They were very calming to our residents and staff.

Drive up quality in service provision

"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."

Polite and Courteous

Inspections are always daunting but I found the CQA to be polite and courteous at all times and easy to speak with

Drive up quality in service provision

"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."

Extremely Helpful

"We place great value on the work that you do and find the review extremely helpful to our work in terms of quality control and improvement. It is a great opportunity to reflect on the changes we have made and how the service is evolving. Nothing stands still."

Forefront of Measuring Quality

"RDB Star Rating has been at the forefront of measuring quality in residential care services for many years. The news that this excellent scheme has been accredited by UKAS, gives the general public and care providers an independently accredited view of quality. At a time when the quality of care services is constantly being scrutinised, RDB Star Rating is an independently accredited and universally acclaimed mark of quality."

Drive up quality in service provision

LCA has had a long association with RDB Star Rating and continues to promote its benefits to providers. Quality in care is not something owned by public and quasi-public bodies with an inspection/quality monitoring role to be imposed externally. It is something which is at the heart of a provider’s commitment to delivering quality care and support throughout the organisation. It gives a provider ownership of their quality processes. RDB Star Rating is an excellent means for a provider to make their commitment to quality visible and measurable

Real Improvement In Quality

I see the quality of care provision in our authority steadily improving year on year - it's measurable and audited by an independent source and demonstrates a real improvement in the quality of life for the people in residential care - and that is what we are all here to achieve

Integral Part of Quality Assurance

We have taken part in the RDB assessments for the last few years and now it has become an integral part of our annual quality assurance cycle. The company, residents and their families are given the re-assurance that we are providing and delivering ‘quality’ care and services, which have been assessed by an independently accredited third party

Raising the quality of life

Working with RDB over several years had made a significant contribution to raising the quality of life for so many people who live in residential care in Wigan. We have worked with home owners and managers who are committed to improving standards and providing value for money