Bushell House Care Home, Lancashire
Bushell House has been participating in RDB Star Rating’s annual inspections every year, for the past 17 years and have achieved the prestigious 5 Star Rating in their latest star rating assessment, which is valid from January to December 2019.
Bushell House is a large spacious Georgian grade two listed building set in its own grounds in the rural village of Goosnargh. It is registered to provide personal care and accommodation for up to 31 adults. accommodation is provided in single rooms, all of which are en-suite. There are a number of communal rooms including lounges, dining rooms and a library.
The home was established in 1743 as a charitable trust by Dr William Bushell in the home of his father Rev William Bushell to provide a home offering care and support to elderly people in the local area. At Bushell House we strive to ensure that every resident feels this is his or her home.
Susan Barr joined Bushell House as Deputy Manager five years ago and was promoted to the post of manager, two and half years ago. She said that she loves what she does and enjoys being part of a charity, with a fabulous staff team and great support from the Trustees. Susan feels it important to inform other care providers, who may be considering taking part in the scheme, about the process and the impact it had on the residents, staff and Management of their home.
Sue commented “I think the world of RDB Star Rating. It is well worth doing and more in depth than CQC inspections. It is also very useful and helps us to continually improve our care and services. The tool is holistic and in depth and the annual two-day assessment is very thorough, gentle and fairly painless. Preparing for the RDB inspection makes me review all the homes care plans, risk assessments, policies, procedures, documentation and working practices, to assess whether they are up to date and still relevant.
The RDB Care Quality Assessors (CQAs) are professional and approachable and every department in the care home is assessed. Residents, Staff and Management are interviewed, and the homes records and documentation reviewed. The CQA picks up on things that need reviewing or updating.
Residents and staff enjoy their talks with the CQA and staff morale and confidence is greatly improved during the annual RDB inspection. After the assessment both Management and Staff are on a high, proud of what they have achieved and keen to discuss the positive actions they are going to take, to implement future developments in their care home.”
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Testimonials
Drive up quality in service provision
Once again a beneficial visit, good input and advice where necessary to make the service better
Alma Green Residential Care Home
Very Professional and Thorough
The Assessor was very professional and thorough. They were very calming to our residents and staff.
Arranmore Park Rest Home
Drive up quality in service provision
"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."
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Polite and Courteous
Inspections are always daunting but I found the CQA to be polite and courteous at all times and easy to speak with
Astune Rise Care Home
Drive up quality in service provision
"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."
Blackpool City Council
Extremely Helpful
"We place great value on the work that you do and find the review extremely helpful to our work in terms of quality control and improvement. It is a great opportunity to reflect on the changes we have made and how the service is evolving. Nothing stands still."
Bushell House
Forefront of Measuring Quality
"RDB Star Rating has been at the forefront of measuring quality in residential care services for many years. The news that this excellent scheme has been accredited by UKAS, gives the general public and care providers an independently accredited view of quality. At a time when the quality of care services is constantly being scrutinised, RDB Star Rating is an independently accredited and universally acclaimed mark of quality."
Professor Martin Green, Chief Executive of Care England
Drive up quality in service provision
LCA has had a long association with RDB Star Rating and continues to promote its benefits to providers. Quality in care is not something owned by public and quasi-public bodies with an inspection/quality monitoring role to be imposed externally. It is something which is at the heart of a provider’s commitment to delivering quality care and support throughout the organisation. It gives a provider ownership of their quality processes. RDB Star Rating is an excellent means for a provider to make their commitment to quality visible and measurable
Paul Simic, Lancashire Care Association
Real Improvement In Quality
I see the quality of care provision in our authority steadily improving year on year - it's measurable and audited by an independent source and demonstrates a real improvement in the quality of life for the people in residential care - and that is what we are all here to achieve
Redcar and Cleveland Borough Council
Integral Part of Quality Assurance
We have taken part in the RDB assessments for the last few years and now it has become an integral part of our annual quality assurance cycle. The company, residents and their families are given the re-assurance that we are providing and delivering ‘quality’ care and services, which have been assessed by an independently accredited third party
Rough Lee Care Home
Raising the quality of life
Working with RDB over several years had made a significant contribution to raising the quality of life for so many people who live in residential care in Wigan. We have worked with home owners and managers who are committed to improving standards and providing value for money
Wigan Metropolitan Borough Council
