Identifying, Supporting &
Promoting Quality Care Providers
Do Your Staff Know What To Do When The Fire Bell Rings? To:
The Government has recently transferred much of the responsibility for fire safety away from local fire brigades and onto those who manage the services. Failure to comply carries the risk of a large fine and even prison. The RDB Fire training programme includes the award-winning Video ‘Don’t Panic’ and the Managers Fire Training Manual
“What I particularly like about this manual is that it is a systematic guide in how to be compliant, ensuring the safety of residents and staff”
or Talk to us 01273 411 811
Training Resources
Books, Video's and Training Packages
We are incredibly honoured to be an official supporter of Her Majesty Queen Elizabeth: the Official Platinum Jubilee Pageant Commemorative Album. This is the only official book published for the platinum jubilee pageant as part of the UK’s unique four-day bank holiday weekend of celebrations in honour of Her Majesty’s 70-year reign.
It’s available to order at www.stjamess.org/shop
Care Home Inspections
RDB Star Rating focus on driving up care and services delivered through independent care home inspections throughout the UK. Established in 1997, RDB Star Rating are progressively helping to improve the quality of care delivered to vulnerable people.
During the inspection, which takes between two to five days to complete, we assess over 200 care standards through interviewing staff, residents and management, and reviewing existing policies and procedures within the home. The RDB Care Standards are split into Five Model Sections.
Drives up standards in care
homes year on year
Identifies and promotes
quality providers
Enhances transparency to
purchasers of care
Provides homes with a nationality,
recognised & reliable symbol of quality
Provides a powerful
management tool
Assists in attracting and
retaining staff
1
Registration
The initial registration document before we arrange a visit.
2
Preparation
Completion of the RDB Participant's Workbook.
3
Assestment
An RDB Independent Assessor visits that last between 2 and 5 days.
4
Report
An in-depth report illustrates strengths, and areas to improve.
Testimonials
Drive up quality in service provision
Once again a beneficial visit, good input and advice where necessary to make the service better
Alma Green Residential Care Home
Very Professional and Thorough
The Assessor was very professional and thorough. They were very calming to our residents and staff.
Arranmore Park Rest Home
Drive up quality in service provision
"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."
Ashville House
Polite and Courteous
Inspections are always daunting but I found the CQA to be polite and courteous at all times and easy to speak with
Astune Rise Care Home
Drive up quality in service provision
"The RDB Star Rating scheme has been a major contribution in the Council's mission to drive up quality in service provision. Yet again we see further increases in homes achieving the highest results."
Blackpool City Council
Extremely Helpful
"We place great value on the work that you do and find the review extremely helpful to our work in terms of quality control and improvement. It is a great opportunity to reflect on the changes we have made and how the service is evolving. Nothing stands still."
Bushell House
Forefront of Measuring Quality
"RDB Star Rating has been at the forefront of measuring quality in residential care services for many years. The news that this excellent scheme has been accredited by UKAS, gives the general public and care providers an independently accredited view of quality. At a time when the quality of care services is constantly being scrutinised, RDB Star Rating is an independently accredited and universally acclaimed mark of quality."
Professor Martin Green, Chief Executive of Care England
Drive up quality in service provision
LCA has had a long association with RDB Star Rating and continues to promote its benefits to providers. Quality in care is not something owned by public and quasi-public bodies with an inspection/quality monitoring role to be imposed externally. It is something which is at the heart of a provider’s commitment to delivering quality care and support throughout the organisation. It gives a provider ownership of their quality processes. RDB Star Rating is an excellent means for a provider to make their commitment to quality visible and measurable
Paul Simic, Lancashire Care Association
Real Improvement In Quality
I see the quality of care provision in our authority steadily improving year on year - it's measurable and audited by an independent source and demonstrates a real improvement in the quality of life for the people in residential care - and that is what we are all here to achieve
Redcar and Cleveland Borough Council
Integral Part of Quality Assurance
We have taken part in the RDB assessments for the last few years and now it has become an integral part of our annual quality assurance cycle. The company, residents and their families are given the re-assurance that we are providing and delivering ‘quality’ care and services, which have been assessed by an independently accredited third party
Rough Lee Care Home
Raising the quality of life
Working with RDB over several years had made a significant contribution to raising the quality of life for so many people who live in residential care in Wigan. We have worked with home owners and managers who are committed to improving standards and providing value for money
Wigan Metropolitan Borough Council
Request an Inspection
Fill in your details below, and we will be in touch
"(Required)" indicates required fields